Probably one of the filthiest looking clinics I've ever seen. Given the times, you definitely expect a little extra pizzazz when it comes to cleanliness and appearance. Totally not the vibe. The doctors there definitely need to work on their bedside manners too. They take the care out of healthcare.
Scheduled an online appointment, received no call. Almost 3 days later and still nothing. Have called their clinic and the number on the confirmation email and nobody picked up or called back. Can't really rate anything if I can't even reach them. Would give 0 stars if I could.
This clinic is terrible. They are my family doctor but nobody answers my calls during business hours or responds to my messages or even seems to pass my messages along to my Doctor. They do not schedule Telehealth calls, instead if the Doctor ever does get a message they will simply call back at random and if you aren't available to take the call, you will be stuck waiting for weeks to try to connect back with anyone again. Worse than Bell. I was waiting for important test results and they did not even receive them from the lab or tell me that they had not received them from the lab so that I could follow up. The doctor also forgot to sign any of my requisitions leading me to have to spend hours at the lab while they tried to contact the clinic to sort out the incomplete paperwork. I am in the process of looking for a new family doctor as I cannot continue to use this clinic due to their impossible and irresponsible practices.
About 4 years ago, clinic was a good experecience. Bit lately its taken a turn. I've seen 2 different receptionist and both barely make eye contact when talking to you. When interacting with them they seem to very CLEARLY hate their job and don't want to be there. I've seen 2 different doctors and it's the same. They seem to rush and not care to ask follow up questions. If you need to go to this clinic make sure you speak up for yourself and be assertive with your questions/concerns, especially if you are QPOC or a POC.
